🧠 Air Canada’s chatbot fail

PLUS: The jobs most likely to be taken over by AI

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Welcome back, AI enthusiasts!

IN TODAY’S ISSUE

  • 🧠 Air Canada’s chatbot fail

  • 🔥 5 trending AI tools

  • 🤖 Visme: all-in-one marketing and design platform to stand out from the crowd

  • 👔 Report reveals the jobs most likely to be taken over by AI

  • ⚡️ 5 quick and fresh AI updates

  • 🐦 6 new examples of AI videos generated by Sora

Read time: 4 minutes

NEWS

Air Canada's recent loss in court highlights a serious issue with AI chatbots. A customer was misled by the airline's chatbot about the bereavement policy, and Air Canada tried to shirk responsibility by claiming the chatbot wasn't part of the company.

What happened

  • After his grandmother's passing, Jake Moffatt consulted Air Canada's chatbot for information about bereavement fares.

  • The chatbot provided incorrect information, stating he could receive a refund after booking his flight (Air Canada’s policy actually states they won’t provide refunds for bereavement travel after the flight is booked).

  • Air Canada refused the refund, blaming the error on the chatbot, and offered Moffatt a $200 coupon to use on a future flight.

  • Unhappy with Air Canada’s offer, Moffatt took them to small claims court and won.

Why it Matters: This case is a reminder that companies using AI need to be transparent about the current limitations of chatbots and other AI tools. If a chatbot is representing your company, you're liable for its actions.

Read more here

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What you need for better GenAI applications

Learn more from Pinecone Research on how Retrieval Augmented Generation (RAG) using Pinecone serverless increases relevant answers from GPT-4 by 50%.

- The larger the search data, the more “faithful” the results.

- RAG with massive on-demand data outperforms GPT-4 (without RAG) by 50%, even with the data it was explicitly trained on.

- RAG, with a lot of data, ensures state of the art performance no matter the LLM you choose, encouraging the use of different LLMs (e.g., open-source or private LLMs).

5 TRENDING AI TOOLS

⚖️ LegalNow: create or Review Your Legal Documents with Lawyer-Grade AI. (link)

ContextClue: accelerate your document research through AI Summarize multi-format content, simplify complex topics, and extract desired information. (link)

🛋 Fill3d: upload a photo of an empty room, draw rectangles, describe the furniture you want, and render a photorealistic image in a minute. (link)

🎞 Capsule: the AI-powered video editor for content and marketing teams. (link)

🗓 Cal.ai: all-in-one AI scheduling assistant. With just a few easy steps, Cal.ai will set you up with your own personal email assistant that will automatically schedule meetings for you. (link)

AI TOOL OF THE DAY

Visme is a user-friendly tool for both marketing and design, great for anyone looking to make their content stand out. It's especially handy for those who don't have much experience in design. With Visme, you can easily turn boring numbers and data into eye-catching visuals, making complex information easier to understand and more appealing. The platform has a huge selection of templates that you can tweak to fit your needs, covering a wide range of content types. One of its cool features is the Brand Wizard, which lets you add your brand's style – like specific fonts, colors, and logos – to your projects. This helps keep your content consistent with your brand's look.

Visme also simplifies how you manage your content. You can create, plan, and post your social media content all from one place. It's packed with a big collection of high-quality photos, icons, videos, and even 3D graphics, giving you plenty of options to jazz up your work. Plus, it has some interactive features like clickable areas, mouse-over effects, and animations to make your content more engaging and hold your audience's attention.

NEWS

In November 2023, the Department for Education in the UK released a report called The Impact of AI on UK Jobs and Training. It’s a detailed study that looks at how jobs across the UK are changing because of artificial intelligence. Although this study focuses on the UK market, its findings are highly relevant and can be applied to contexts like the United States, showcasing universal themes in the impact of AI on jobs.

The report shows that jobs in finance, law, business management, and clerical work are most affected by AI. It points out that AI is changing the skills needed for these jobs and how they're done. For example, management consultants, business analysts, accountants, and psychologists are all facing changes because of AI.

‘The Impact of AI on UK Jobs and Training’ is a valuable resource for policymakers, educators, and business leaders. It sheds light on the evolving nature of jobs in the AI era and emphasizes the importance of adapting educational and professional training to keep pace with these changes.

More info here - Full report here

QUICK AND FRESH

🔮 The biggest AI trends in the next 10 years

💰 OpenAI reaches $80 billion valuation

🤖 Meta's chief AI researcher says OpenAI's "world simulator" Sora is a dead end

🛍️ Some users starts to get "Shop with Google Al" on Google Search, generate AI outfits with a single click

⚠️ Reddit is using your content for AI training

TWEET OF THE DAY

🐦️️ 6 new examples of AI videos generated by Sora

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